Question 1

What is your minimum order quantity?

Accepted Answer

For most commodities the standard MOQ is one 20-foot full container load (approx. 25-27 MT). Selected products can be shipped LCL (less than container load) — ask our team.

Question 2

Which Incoterms do you offer?

Accepted Answer

We quote on EXW, FOB, CIF, CFR and DDP, so you can choose the term that best matches your logistics capability and landed-cost preference.

Question 3

Do you provide samples?

Accepted Answer

Yes. Representative samples are available for most products so your technical team can validate the specification before committing to a full order.

Question 4

What certificates are included?

Accepted Answer

Every shipment ships with a full documentation set — Certificate of Origin, Certificate of Analysis, independent inspection, plus market-specific certificates such as phytosanitary, halal, health or REACH.

Question 5

How do payments work?

Accepted Answer

We typically work with irrevocable Letter of Credit at sight or T/T, with terms agreed per contract. New clients often start with a proforma invoice.

Question 6

Which countries do you ship to?

Accepted Answer

We support international shipping to buyers worldwide, including DDP door delivery to landlocked destinations, subject to route and destination-market requirements.

Question 7

How long is the lead time?

Accepted Answer

Typically 7-21 days after order confirmation and agreed payment terms, depending on origin availability and season.

Question 8

Can you handle private label or custom packaging?

Accepted Answer

Yes. Many products are available in retail packs and can be produced under private label or custom packaging on request.

Answers before you ask.

Let’s move your next shipment with certainty.